Computer Support @Flexures Concepts.

IT Support from Flexures Concepts  provides you with more reliable performance and more predictable expenses. That means you get more value from the technology you've already invested in, while actually reducing the total costs of IT problems and the resulting downtime.

Computer Support

Stop worrying and keep working
When something goes wrong with your IT, everything grinds to a halt. With IT Support from Flexures Concepts , you won't have to worry about what happens when there's a problem with your technology, because we'll be on call to ensure things are always running smoothly. That means you can minimize downtime and better predict your IT expenses.With IT Support from Flexures Concepts you can expect:

Peace of mind - knowing your technology team is always ready to assist you
Less downtime - we identify and fix issues before they affect your business
Fewer disruptions - we provide services quickly to get you back on track
Predictable budgeting - from one company you can trust

Always a perfect plan from Flexures Concepts.

Companies all have different requirements when it comes to their IT and computers. Some may just use their IT for administrative tasks and just want a reliable system that is simple to update. Other organizations my run several hundred machines and use them for all their communications, scheduling and appointments. But whatever your needs, Flexures Concepts can tailor you a perfect solution. To make things easier for you,
we offer three separate plans depending on what your company does and what levels of IT management you require.

Flexures Concepts  Basic Plan (Block Hour Contract)

Flexures Concepts Preferred Plan

This is the most popular contract that we provide as they offer great peace of mind. Our preferred customer contracts will fully cover you – in terms of IT management, security monitoring. These are provided in six-month, one-year, and two-year increments.

Contract Benefits:

4 hour service response time
24 hour, 7 days a week service
Live Help Desk
Semi-Annual Security and Backup Audits
24/7 Monitoring and Onsite Support
Plus a Direction
We set up goals and timelines for project completions so you always know you are moving forward.

Included Costs:

Antivirus Fee’s
Malware Protection Software Fee’s
Security Audit Fee’s
Secured Offsite Backup
LogMeIn Pro
Reduced billing rates

Services Provided:

Antivirus and AntiSpyware
Antivirus Management with Anti-Virus updates every 4 hours.
Includes Antivirus licensing fee’s for servers and workstations.
Includes Malwareware Bytes Pro Licensing fee’s for workstations.

Secured Offsite Backup

System Updates

Third-Party Updates – Adobe Reader, Acrobat, Flash, AIR, Shockwave, Java, Apple QuickTime, iTunes and Mozilla Firefox are all kept up to date for you.

Proactive Monitoring

24/7/365 Remote Network Monitoring with Automated Alerts
Daily monitoring of desktops and servers for hardware failure, software conflicts, hardware diagnostics.
Preventive Weekly Hardware and Software Audits on Performance, Patches, and Updates.

System Maintenance

PC Performance Tuning is included. Each maintenance task is performed utilizing the most expedient and unobtrusive method available, including automatic/remote, manual/remote, and manual/on-site.

Security

Periodic security checks on your Antivirus, Spyware, Firewall and Server.
Includes Network Security Assessments Licensing / Use fee’s
Compliancy and Policy Management on All PC’s

Remote Support

Allows our technicians to support you from our office.

LogMeIn Pro

End User Remote Access and Printing to any PC’s that are being monitored 24/7
Includes LogMeIn Pro Licensing fee’s

Online Customer Portal

Tracking system with client access to all open and closed tickets, invoices, and reporting.
Client Communicator with Self Help on all Desktops
Submit service requests online via the portal or email and view the status of each request at any time.

Live Help Desk

Live answer Help Desk 9:00am-5:00pm, Monday-Friday

Project Consultation

Flexures Concepts will be available to answer any of your IT or office integration questions

Let us answer any questions you have about our managed IT services. We’ll show you the simplest and most affordable way to keep your IT network in top form.